Just a quick note to thank you for your outstanding customer service. As you might recall, I placed a recent order for several Insteon products. I opted for the lowest cost FedEx delivery service. I traced the package using the tracking number you provided. I watched as the package arrived at a depot about 40 miles from my home where it sat for the next several days. I contacted FedEx only to be told the package would be delivered on time. I appreciated that you too checked for me and got a similar answer, that it would be delivered that day. Well as we know now, the package was not delivered to me that day. Instead, it was put on a truck and driven down to Florida!!! As soon as it was apparent the package would not arrive as FedEx promised, you sent me out a replacement package, with expedited shipping at no extra cost and didn't charge my credit card for the additional package!! That is truly customer service!!!
I also recall emailing you with a question about a problem I had with my installation. I sent this email on a Sunday with no expectations whatsoever of getting any response for several days-- as I am sure would have been the case had this been any other on-line dealer --- but it was FUNFORGEEKS--no ordinary online dealer by any stretch of the imagination. Within a few hours you had responded to my question and solved my issue and allowed me to continue with my installation on my day off.
Weeks later, I had one of my devices fail. Once again you came through and sent me a replacement again with no additional charges and even paid for the return shipping--Outstanding!!
I know there are other on line dealers but you have convinced me that FUNFORGEEKS is the only one to use. Thanks again for your help and I look forward to doing more business with you in the future.
-- Geoff B. from Waterford, CT